Senior Site Reliability Engineer

Remote

Full Time

Build

Experienced

At Crisis Text Line, our mission is to promote mental well-being for people wherever they are. Our technology powers real-time crisis support across the U.S. and globally, connecting people to help when they need it most.

We’re looking for a Senior Site Reliability Engineer to strengthen and scale the infrastructure behind our crisis care platform. In this role, you’ll ensure our systems are reliable, resilient, and observable—ready for every moment someone reaches out. You’ll bridge development and operations, champion automation, and drive a culture of reliability across engineering.

If you want to build systems that deliver help when it matters most, this is your opportunity.

Responsibilities

Automation & Infrastructure as Code

Develop and maintain automation tools and frameworks to reduce manual operations.
Implement Infrastructure as Code (IaC) using tools such as Terraform, CloudFormation, or similar.
Build and manage CI/CD pipelines to support rapid, reliable deployments.
Create self-service tooling and platforms that empower development teams.

System Reliability & Performance

Design, implement, and maintain scalable, reliable, and secure infrastructure to support business-critical applications.
Lead incident response, conduct root-cause analysis, and implement long-term preventive fixes.
Optimize system performance through capacity planning and resource utilization improvements

Monitoring & Observability

Design and implement robust monitoring, logging, and alerting systems.
Build dashboards and metrics that provide visibility into system and service health.
Establish observability best practices across microservices and distributed systems.
Reduce alert fatigue through intelligent alerting, automation, and clear runbooks.

Qualifications

Required

6–8+ years in Infrastructure, SRE, Platform, or DevOps engineering with strong Python and Linux/Unix fundamentals.
Advanced AWS expertise (EC2, EKS/ECS, S3, IAM, VPC) and hands-on Kubernetes + Docker in production.
Proficiency with Terraform and Infrastructure as Code best practices.
Experience owning CI/CD pipelines, deployment automation, and promotion workflows.
Experience in observability + reliability skills (Datadog/Prometheus/Grafana, incident response, RCA).
Security-minded engineering approach, ideally with exposure to regulated or healthcare environments.

Preferred

Strong architectural thinking and ability to modernize legacy systems.
Experience with trunk-based development, GitOps practices, or developer tooling.
Demonstrated mentorship, technical guidance, or influence on engineering best practices.
Effective collaborator with high ownership, able to operate independently and support developers.
AWS cost-optimization experience or familiarity with Aurora/database performance.
Experience working on mission-critical, distributed, or global-scale platforms.

Department Summary:

At Crisis Text Line, the Engineering, Product, and Design teams make up the Build department. Together, we design and deliver the trusted, innovative Crisis Care Platform that supports people in their most critical moments worldwide.

Our Vision is to:

Deliver the most trusted, innovative, and easy-to-use Crisis Care Platform in the industry and drive unprecedented levels of growth for people in need worldwide.
Ensure that every user feels a sense of community on our platform, allowing us to build trust and grow our impact.
Enable our global affiliates to power their crisis support operations in an efficient and dynamic environment
Provide a services/API-first architecture based on federated sources of data and infuses predictive insights (ML and otherwise) in every aspect of our Platform and Experience.

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $115,192 to $160,018. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

Benefits:

Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits include:

20 paid holidays ,including:
- Federal holidays like Juneteenth and Labor Day
- Election day
- Holiday break from Dec 24 through January 1
- 2 renewal days
- 2 floating holidays
Flexible paid time off, including:
- 15 vacation days
- 3 personal days
- 7 sick days
Medical, dental, and vision benefits for the staff member and family at no cost to the employee
403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
12 weeks paid parental leave (after 6 months of employment)
Student loan repayment (after 2 years of continuous full-time service)
Family support through a virtual childcare platform
Stipends/Allowances
- Mental health (Monthly)
- Internet Service (Monthly)
- Professional Development (Annual)
- Wellness (Annual)
- Home office setup (One-time/First year)

(Benefits are only for US-based employees. International benefits may differ).

#LI-KR1

This is a remote-only position

Please note: The following eligibility applies to U.S.-based roles only.

Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Who referred you to this position? Enter their first and last name here.

What's your highest level of education completed?*

Are you 18 years of age or older?*

LinkedIn Profile URL:

Desired salary*

Earliest start date?

Are you currently based in one of the following states? (CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA)*

Are you legally authorized to work in the United States?*

This role’s compensation range is $135,520–$178,060 USD, depending on experience and location. Please select the compensation range that aligns with your expectations:*

Do you have 6+ years of experience in Infrastructure, SRE, Platform, or DevOps engineering?*

Do you have strong Python experience and Linux/Unix fundamentals?*

Do you have hands-on, production-level AWS experience (e.g., EC2, EKS/ECS, VPC, IAM, S3)?

Do you have experience with Kubernetes and Docker in a production environment?*

Are you proficient with Terraform or another Infrastructure as Code tool (e.g., CloudFormation)?*

Have you owned and maintained CI/CD pipelines and deployment automation?*

Do you have experience designing or maintaining observability systems (e.g., Datadog, Prometheus, Grafana), including incident response and root-cause analysis?*

Do you have experience working in security-conscious or regulated environments (e.g., healthcare, finance, government)?*

Do you have experience modernizing legacy systems or leading architectural improvements?*

Do you have experience with GitOps, trunk-based development, or developer tooling?*

Have you mentored engineers or influenced engineering best practices?*

Do you have experience with AWS cost optimization or database performance tuning (e.g., Aurora)?*

Have you worked on mission-critical, distributed, or global-scale platforms?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Hey there, welcome to our Careers page!