Senior Software Engineer - Full Stack

Remote
Full Time
Build
Experienced

At Crisis Text Line, engineering, product, and design work as one team to create a trusted, innovative, and deeply human-centered Crisis Care Platform. Our technology supports millions of people in moments of need and empowers global partners to deliver life-saving support at scale.

We’re seeking a senior full-stack engineer who is passionate about shipping production-ready software, owning high-impact features end-to-end, and tackling complex technical challenges that have real-world impact.

Role: 

As a Senior Full-Stack Software Engineer, you will design, build, deploy, and operate core platform features used by people in their most vulnerable moments. You’ll help evolve our API-first, services-driven architecture while raising the bar on security, reliability, and developer experience.

This is a highly hands-on role for engineers who want deep ownership, technical influence, and mission-driven impact.

Our Stack

You’ll work across a modern, cloud-based environment, including:

  • Backend: Services, APIs (GraphQL), relational databases
  • Frontend: Full-stack ownership of user-facing and internal tools
  • Cloud: AWS
  • Infrastructure: Terraform (nice to have)
  • Observability: Datadog, Grafana
  • CI/CD: Automated pipelines and DevOps-first culture

Responsibilities

  • Own features end-to-end: Design, build, test, ship, and maintain full-stack features in production.
  • Solve hard problems: Break down ambiguous technical challenges and deliver scalable, secure solutions.
  • Champion security: Contribute to authentication, authorization, and platform security practices.
  • Build for scale: Improve service architecture, APIs, and system reliability as we grow globally.
  • Collaborate deeply: Partner with product, design, and engineering peers to deliver high-impact solutions.
  • Raise engineering quality: Improve testing, CI/CD, observability, and developer workflows.
  • Support production: Participate in on-call rotation to ensure platform reliability.

Qualifications:

  • 6+ years of experience programming in a high-level language
  • 4+ years of experience in full-stack development
  • Experience working with telemetry tools such as Datadog or Grafana
  • Experience working with Terraform is a plus
  • Experience working within cloud environments (AWS).
  • Hands‑on experience with PHP (Symfony framework), Node.js, React/Redux, and Golang
  • Strong experience working with relational databases such as MySQL and PostgreSQL, as well as caching technologies like Redis
  • Experience building and maintaining REST‑based APIs and GraphQL APIs
  • Strong problem-solving skills, ability to communicate analysis and reasoning clearly

Preferred Qualifications 

  • Experience acting as a security champion, including threat modeling, vulnerability remediation, or leading secure coding practices.
  • Hands-on experience building or supporting authentication and identity systems (OAuth, SSO, JWT, RBAC, identity providers).
  • Experience designing or evolving service-oriented or API-first architectures.
  • Experience in improving or owning CI/CD infrastructure, deployment automation, and release processes.
  • Familiarity with infrastructure-as-code, especially Terraform.
  • Experience designing for high availability, performance, and observability at scale.
  • Demonstrated ability to mentor other engineers, elevate code quality, and contribute to architectural discussions.
  • Background working in mission-driven, regulated, or high-trust environments (e.g., healthcare, nonprofit, financial services).
  • Strong product mindset with the ability to translate user and business needs into clean, scalable technical solutions.

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $115,192 to $160,018. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA

Benefits & Well-Being

Crisis Text Line offers thoughtfully designed, equity-centered benefits that support holistic wellness, financial security, and flexibility. Our benefits are built to meet people where they are and reduce barriers to care and sustainability. 

Highlights include:

  • Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
  • Employer-funded HSA contributions
  • Generous PTO, sick time, and 19 paid holidays with a winter break
  • 12 weeks of fully paid parental leave after 26 consecutive weeks of service
  • Monthly wellness and mental health stipends
  • Home office and professional development stipends
  • 403(b) retirement plan with employer contribution
  • Sabbatical after 3 years of service
 

Benefits are for U.S.-based employees; international benefits may vary.

#LI-KR1

This is a remote-only position

Please note: The following eligibility applies to U.S.-based roles only.

Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

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